State of the art, modern training rooms
Free car parking
Established in 1998
We provide one-on-one tutor-led interactive online business skills training that allows each individual to learn at their own pace. With high-quality course materials including downloadable content and video tutorials, our courses provide the ideal learning platform, allowing for greater retention of knowledge and application, benefiting your employees and your business’s development. Our business skills online training is both efficient and flexible with minimal loss to productivity and a fraction of the costs involved. Browse below to see the range of online courses we provide.
Please note that listed course prices do not include VAT.
The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is obtained from a Licensing Authority. This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives. The three main types of licence are covered, including applications, conditions, representations, and reviews. You’ll learn about the legal duties of personal licence...
Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect. This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout...
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the...
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into...
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time. This course will define employee relations and cover the many benefits good relations can bring to an organisation. It’ll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback....
Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it....
The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.
Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes. Instead, they are exceptional at picking good people to do what they need to have done and then letting them get on with it. However, delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what...
We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied. However these 2 things should not be seen as opposite to each other, after all, people can...
Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you. Using Facebook in your business is about...
The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area. The GDPR is an incredibly important change to data privacy regulations so understanding its correct implementation is vital for all UK businesses and organisations, and particularly for staff who regularly deal with personal data. This online course is designed especially for those frontline staff and provides a clear introduction to the...
Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact, it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of...
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more. It then moves on to discuss developing teams including and team members by looking at the...
The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is important for anyone working in licensed premises to have a basic understanding of these laws and how they apply to them. This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives. The course will also discuss mandatory conditions, which are compulsory for all licensed premises and looks in detail at the major issue...
LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses. LinkedIn is a very valuable tool to find the key decision-makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective. It’s a social...
I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are...
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experience additional stress and a drop in morale. This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes...
Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed. This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective...
Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary. This course aims to help you write effective objectives that deliver results. It covers the importance of...
Giving a successful presentation can be one of the hardest parts of many people’s jobs. Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough? What about the structure? The content? How should you use visual aids? Being a successful presenter also involves understanding your audience, their expectations and needs. This course covers the common mistakes people make when preparing for and giving a presentation...
The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful. There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies. When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are...
The course will start by providing an overview of the basic rules for salespeople, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying...
Right now, potential customers will be searching for your products and services – and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results...
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however, it should not be happening and all workers are protected by law from sexual harassment. Handling accusations of sexual harassment can be difficult, and if not done correctly can lead to the company being held liable along with the perpetrator of the harassment. This course will start by defining sexual harassment and explaining how protection...
The Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and Social media has become a serious business marketing technique with over 90% of businesses with an in-house marketing department using social media for marketing and committing up to 20% of marketers time in that direction. So far as your social media audience is concerned, 43% of...
The Health and Safety Executive states that work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work. So why is stress a problem in the workplace? Well, the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illnesses. Some...
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals...
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people however, this is easier said than done. We’ve all experienced that feeling of having more work to...
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such...
It’s April, which is stress awareness month, where the focus is on prioritising employee mental wellness as part of your workplace’s health and safety. In...
Read moreWhatever your industry, whatever your operations within the workplace, whether you have had an accident or not the HSE can undertake an inspection (with notice)...
Read more
01530 833533
